Island Marketing Ltd - Cruise Excursions International

Please ensure to read the following information which will help you reserve your excursion. Excursions cannot be reserved unless you agree to the Terms found below. The following Terms are a comprehensive explanation of use of this website as well as the method of how reservations are received, confirmed as well as refunded in case of inclement weather cancellations or Ships not arriving into Port.

A section has been added under various Terms in order to explain the reasons behind some Terms, if you require additional information please click on the blue writing which will open a side window for an explanation behind our rules. Even though the explanations are not vital they will help with your understanding of why rules have to be created in order to be fair to all participants involved. Questions you may have may be e-mailed to us prior to reserving your excursion by CLICKING HERE.

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Information Sent to our Website by Client

Injury, loss of items, tardiness

Reservation Requests

Availability Notices

Deposits and Reservation E-mails

Tentative Reservations

Deposit Refunds

Excursion Cancellation

Excursion Refund Information

Cancelled Excursions Information

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Client Information Sent Through our Website
Island Marketing Ltd - puertovallartacruiseexcursions.com will not be held responsible for any wrong omissions stated by reserved party (Purchaser), we assume no responsibility for incorrect dates, times, e-mail addresses, or any other incorrect information provided to us by reserving party (Purchaser). Excursions are reserved "as is" on the date and times requested by "users" of our website. Replies or Confirmations not received are due to incorrect e-mail addresse(s) placed on our Reservation Forms by the "Purchaser".

Reservation Requests and Confirmed Reservations sent to our Reservation Department contain vital information regarding your arrival into Port. Information sent to us by clients is checked for accuracy but cannot be guaranteed due to the sheer volume of daily requests, averaging over 1,000 requests daily it is difficult to guarantee that we will catch all form submittal mistakes. All Ships have differential arrival/departure times, with over 20 Ships visiting weekly it is imperative clients send us correct arrival information, we then do our job and match the correct excursion for your times in Port.

Please return to our website and resubmit request/confirmation(s) in case of no response to submitted request(s).

Spam is becoming a frustrating part of everyday life, just like your snailmail mailbox stuffed with every offer imaginable (credit cards too!) your e-mail inbox is surely also suffering. Many E-mail clients have instituted a spam blocking agent, which in all purposes should work to your benefit.

Unfortunately most e-mail agents or spam blockers seem to block legitimate businesses e-mails from your legitimate requests. The Rolex guy seems to get his e-mail through and the Viagra peddler seems to get his message across for some strange reason, but you still have not heard from your Airline Company..... It seems as if an e-mail address is the name of a company and exceeds 3 letters the e-mail is either refused, or placed in the junk mail folder, AOL being the toughest of all, they will block anything but Viagra salesman :)

The reason above is 99% of the reason you have not received your reply. (ok, let's say 95% of the reason, the other 4% is because you did not place the correct e-mail address in the reservation request form) If you have not heard from us within 24 hours rest assured the above happened, either your e-mail agent stopped our message, or you provided a wrong e-mail address.

In order to receive your answer please e-mail us directly by using the "click here to e-mail us" link found on the form itself.(every form on our website has a link for e-mail purposes)

Or contact our Live Help Dept (a link to Live Chat is found on most pages of our Website) or resubmit the form with correct e-mail information, any of the 3 solutions will work.

You might also want to check your Junk Mail box, I am sure it is full of good stuff, and no, you did not win that lottery, and the guy from Nigeria will not give you all that money........

Injury, Loss of Personal Items and Tardiness
Island Marketing Ltd will not be held responsible for injuries, death, loss of personal effects, or late arrival of the "Purchaser" to the pre-reserved excursion(s).

Most of our Excursions are somewhat physical, unfortunately life itself carries along a certain amount of risk (crossing the street, driving your car, shaving, etc) Our tours are no different. Some excursions will take you over water, in water, some will take you on a horse and some will have you drive your own car. We will not assume responsibility for injuries, death or bad hair dues after jeep rentals!

Loss of items is annoying, nothing like losing your disposable waterproof camera on the way back from a snorkeling tour. Yes, we are also not responsible for losses.

Rule of thumb:

Do not bring with you more than you can carry. Leave your beautiful, valuable jewelry at home (or on the Ship) the ocean and shores are littered with beautiful jewelry lost by Cruise Ship Passengers. Please do not be a casualty! Have a big bag with you to store all belongings. Ship Towels are expensive and very nice (found a few myself on the beach after Ships have departed, they happen to be my favorite towels) do not forget them after your excursion!

Late arrivals are unfortunately a part of life, how many times were you late for work last year? Last month? Last week? Today?!?! If you are notoriously late perhaps reserving a timed excursion is not necessarily the best idea. Late arrival no-shows so far this year are 0.5% of all reserved passengers (we reserve thousands a week in various ports, I will admit that it is a very rare event)

All excursions are organized with enough time to reach the excursion meeting before departure, if allowing enough time is not a possibility due to your ship arrival/departure time we will not reserve your excursion, simple as that.

We understand on very rare occasions tendering is a problem making everyone reserved on your excursion late, we are prepared for that, but do not sleep in and expect 30 others to wait for you, that will not happen!

All directions for your specific meeting/times will be found in y our e-mail confirmation which is received following an Excursion Deposit Placement. Please make sure to read this information prior to your excursion date to assist you in planning your date in port. Please contact us if you have any questions

Excursion Reservation Requests
Excursion(s) availability requests sent from Website "users" to Island Marketing Ltd do not constitute a "booked" reservation. Island Marketing Ltd will e-mail an availability report following an availability request to the e-mail address provided by requesting party. A secure/encrypted confirmed reservation form will be sent to the purchaser stating availability being present for the requested number of people and dates.

Clients cannot reserve any excursions found on our service unless we first check availability. Availability request forms are found on the Webpage of each excursion we offer, if the requested excursion is available additional information is sent to the requesting client as well as a link to a Secure Page in order to place a confirmed reservation (reservation deposit)

The availability request is not a reservation, it is a method used in order to make clients aware that the excursion is available as well as to ensure clients do not attempt to reserve an already sold out excursion.

Availability
Availability is transmitted as current availability, Island Marketing Ltd will not be held responsible if the requested excursion is no longer available by the time a Credit Card Deposit is received to secure the reservation. A valid major credit card will be needed to confirm any reservation on our reservation system.

When an availability check shows the excursion currently available please keep in mind that the excursion is available at time of response, it does not mean in any way that the excursion is available two months later. All availability is current availability and does not reflect next month, next week, later today or 5 minutes from now for that matter. The excursion was available when we clicked on the "send button" to send you the availability reply.

Please do not expect the excursion available a week, a month or a year following receipt of the availability reply, you will not believe how many clients are upset, I mean UPSET! when they finally reserve the excursion one month following our reply only to be turned away due to un availability.

"What do you mean it's full??? YOU SAID IT WAS AVAILABLE!!!! they SCREAM "Sir, availability was stated 6 months ago..."

All reservations are "first submitted, first served". Once the excursion is full there is absolutely nothing we can do, sorry!

In other words, our availability is current, it does not reflect the future. All excursions sell out, we do not know when, but do know they will be.... If I had a crystal ball which could tell me the future I would be at the beach right now, retired, with a Pina Colada in hand and not typing this :) Please do not be too upset when the excursion is sold out because you waited too long to reserve the excursion.

Did I just repeat myself?

Deposits and Reservation Emails
Once a credit card is received for the excursion, excursion deposits will be automatically processed to reserve/guarantee seating on the requested excursion. E-mail confirmations for the selected excursion will be sent to purchaser(s) by Island Marketing Ltd (unless otherwise noted) within 2 business days.

Confirmations will state: Type of excursion reserved, number of passengers, deposit placed for the excursion, money due to Operator at time of excursion, detailed directions for pickup, excursion or relevant excursion information. E-mail confirmations sent by Island Marketing Ltd for reserved excursions must be printed and presented to the Operator(s) at time of excursion. E-mail Confirmation(s) to be printed by the "purchaser" for the reserved excursion(s) will clearly state:

"Name of Excursion Confirmed Reservation --- PLEASE PRINT ---- "

in the "subject line" of the E-mail Confirmation. It is the responsibility of Reserved Passengers (Client) to ensure the reservation e-mail is received for the excursion. E-Mail Reservations not received by Clients may be due to incorrect e-mail addresse(s) placed on our Reservation Forms by the "Purchaser" or E-Mail servers blocking our E-Mail responses, please E-Mail our Website or contact our Live Help Department in case of no response to submitted request(s).

Canceling an Excursion

Cancellations are honored two weeks prior to your reserved excursion Deposits are non-refundable unless your ship misses port or the tour provider cancels due to inclementweather. Cancellations with two weeks or more notice must be submitted in writing by replying to the original E-Mail Confirmation sent to reserved party e-mail address. If cancellations are not received two weeks or more prior to the reserved excursion the full charge for the excursion will be charged on the "Purchaser" credit card. Cancellations due to "illness" at time of excursion require a certified medical certificate from your Ship's doctor which can be faxed to our office or presented at time of excursion by participating group members.

Clients may cancel their excursion 2 weeks or further from the date they had reserved without additional charges. However, as stated above, deposits are not refundable. Cancellations due to "illness" at time of excursion require a certified medical certificate from your Ship's doctor which can be faxed to our office or presented at time of excursion by participating group members in ordered to deviate from being charged full excursion costs, deposits are non-refundable.

No-shows for the reserved excursion may be charged for the full amount of the excursion at the discretion of the operator who was left standing at the meeting location without a tour, or money to feed his/her children because for whatever reason you decided not to show up for your reserved excursion. Airlines do it, Cruise Liners do it, and yes, so do we.

 

Tentative Reservations
Tentative Reservations ARE NOT ACCEPTED BY OUR COMPANY. Deposits are not refunded due to client cancellations. Deposits are kept on credit to be used for a period of 1 year from deposit payment date to be used in any of our serviced Ports for future reservation deposits.

Tentative reservations are not accepted. If you are not certain you would like to reserve the excursion please do not submit your reservation. (Please understand that all excursions sell out and may not be available upon your return to our Website)

Once reservations are confirmed transport and services have been organized for each reservation. Unfortunately the reservation process is not free and expenses are encumbered during the reservation process by our Company. Faxes have been sent, telephone calls, staff evolvement etc all play a part in the reservation process. (Even though your received reservation appears "to be free" by the time you will receive it an average of 50% of your deposit has already been spent in order to organize your excursion)

All reservations placed on our offered excursions block available spaces from other participants also wishing to enjoy the same excursion. (A family of 4 will block 4 seats) We take particular care in total reserved number of passengers in each excursion in order to offer a relaxing, un-crowded environment and once our maximum allowed number of passengers is reserved reservations are closed for the particular date/excursion. Because we cater to "small group excursions" on a typical excursion date we receive more requests than available spaces, on an excursion where a maximum of 40 passengers are reserved we typically receive 250 requests for the same excursion. It is easy to say that we turn away more passengers than we possibly could reserve in all excursions offered in each Port.

Needles to say, we do not "overbook" excursions the same way as Airline Companies oversell flights. We do understand that a small number of passengers have a change in plans and sometimes move their Cruise dates or itineraries, deposits do not disappear and are kept as credit for up to one year from deposit placement date to be used as excursion deposits in any of our serviced Ports.

 

Excursion Refund Information
Deposits are fully refunded due to Ships not calling Port for any reason, or due to Excursion Operator's cancellation due to inclement weather. Deposits are non-refundable for the exception of the two reasons listed above. Cruise Liners Excursions cancellations do not reflect our operational capabilities, if your Cruise Liner has cancelled their excursion it will not mean that our excursion of the same type is cancelled. Please call the number provided in your reservation E-mail in order to confirm a cancellation, or visit our Live Help Department by visiting our website(s) or make your way to the excursion's meeting location once in Port. Refunds will not be honored for any reason once Excursions have commenced.

 

Deposit Refunds

If your Excursion was cancelled by the Operator due to inclement weather or your Ship did not Call Port your Reservation Deposit will be refunded in full. The deposit refund is obtained by replying to the Original Reservation E-mail received for the Excursion. Refunds will not be issued without a reply to the original Reservation E-mail. The credit Card used for reserved excursion(s) deposit must be valid at time of refund, refunds will not be processed if the Credit Card used for the initial deposit is expired or invalid at time of refund.

Refunds are issued to all passengers who were cancelled due to inclement weather cancellations or Ships not calling Port.

You will need to reply back to the e-mail reservation you had received for the excursion in order to obtain a refund. Your reservation E-mail contains all relative reservation information we need in order to issue your refund, without that information refunds are painstakingly difficult to issue, so please help us out.

No refunds (nor credits) of any kind will be issued by Island Marketing ltd (Cayman) once a tour has commenced.

Balances:

The balance owed at time of excursion is shown on every reservation issued by Island Marketing ltd (Cayman), the balance must be paid at time of excursion to the Tour Operator or associated Guide. In the case of a group reservation the total Balance must be paid in "one lump sum", separate "per person payments" are not accepted. Refunds due to Operators cancellations other than inclement weather cancellations or Ships not calling Port will be refunded by the Tour Provider at time of Tour.

THE BALANCE OF YOUR RESERVED TOUR IS CLEARLY SHOWN ON YOUR E-MAIL RESERVATION. THE E-MAIL RESERVATION YOU RECEIVED FOR THE RESERVED TOUR MUST BE PRINTED AND SHOWN AT TIME OF TOUR. YOUR E-MAIL RESERVATION IS YOUR TICKED FOR THE RESERVED TOUR. IT IS THE RESERVED CLIENT'S RESPONSIBILITY TO PAY THE BALANCE AS SHOWN ON THE RESERVATION. ISLAND MARKETING LTD (CAYMAN) WILL NOT BE RESPONSIBLE FOR BALANCE OVERPAYMENT OR UNDERPAYMENT.

Disputed Charges:

A $50usd administrative fee will be charged on your credit card for any chargeback of your excursion deposit when ruled in favor of our Company by your issuing Bank. If you dispute the deposit charge due to the charge not recognized a $50usd administrative fee will be charged on your credit card. Your deposit will be noted on your credit card statement under ISLAND MARKETING LTD (CAYMAN) Administrative fees may be charged to a limit of $100usd in administrative fees per disputed charge.

 

Cancelled Excursion Information
Please note: Cancellations of Excursions due to inclement weather are unfortunately sometimes inevitable. In case of apparent inclement weather and your Ship is able to come into Port please proceed to the meeting point for your excursion at the Port. Our Guide will announce if the pre-reserved excursion has to be cancelled. Please contact us for a full refund of pre-paid deposit to your Credit Card.

In case of an early arrival or late arrival of your Ship, reserved passengers must make their way to the meeting area regardless of times stated in the reservation where our Guide(s) will be meeting all reserved passengers for the excursion. Cruise Liners Excursions cancellations do not reflect our operational capabilities, if your Cruise Liner has cancelled their excursion it will not mean that our excursion of the same type is cancelled. Please make your way to the meeting area in order to ensure excursions are also cancelled by our Guides. Cruise Liners changed arrival date will not cancel your excursion, excursions will be moved to the changed arrival date, please make your way to the excursion, our Operator will be there to greet you.

If your Ship changes itineraries (please understand the rarity of this event) don't be shy, please contact us and we will do our best to help.

Most changes happen mid cruise, our Life Help Department is available 9am to 5pm Central Monday to Friday, please let us know about your changed arrival date and we will do our best to re-organize the excursion for your new arrival date or Port.

If your Ship comes in earlier than expected or later than expected please make your way to the pre-arranged meeting location for the excursion, you will have a 99% chance that the excursion has already been modified to comply with your changed times.

Our job is to offer you the very best excursion in each serviced Port of Call, a changed itinerary is but a small challenge we can overcome.